How to order

Published 11/11/2026 · Updated 13/11/2026

Short answer

Ordering takes 3 steps on WhatsApp: pick an item from the stock list, send the prepared message with your quantity and area in Zanzibar, then agree price, payment and delivery or collection in the chat. The site has no cart and takes no payment.

Three steps

Choose the item. The stock list has every product Kitovu keeps on Zanzibar. Check the specifications on its card, and where a figure is missing, ask about it in your message.
Send the message. The WhatsApp button on the card opens a chat with a first line that already names the product and the page. Add how much you need and where on the island the goods should go.
Agree the terms in the chat. Price, payment method, delivery or collection and timing are confirmed in writing in the conversation. Pay only once all of them are clear to you.

What is not published yet

Accepted payment methods, delivery charges and times, any minimum order and the return policy are not on the site yet; prices are on each product card, with the unit and the date checked. Ask about each one in the chat; do not rely on figures heard elsewhere. Delivery details as they stand are on delivery in Zanzibar.

A few practical points

Several products can go in one message — list each with its quantity. Kitovu sells on Zanzibar only, so orders for the mainland cannot be taken. Keep the chat: it is the record of what was agreed. The terms of use explain how an order is formed, and other ways to reach us are on contact.